What to Do When You’re All Alone on the Sales Floor


What to Do When You’re All Alone on the Sales Floor

Working in retail is hard. If you work the sales floor, you know that life as an employee has its challenges. Some days, it might feel as though you are the only person working in the store. We all know that scenario where a customer needs helps in the fitting room, you’ve been given inventory duty and your manager just asked you to clean up a mess on aisle 12. Where are your coworkers when you need them? Feeling deserted on the sales floor is never fun, but these tips can easily turn your day around.

  1. Phone a friend. Being the only employee at the check-out counter can cause anxiety. Your anxiety builds quickly when you look up and see a line of ten people and no one around to help. Sensors placed above each checkout area can count the number of people in the check-out area, including those being served and those still waiting. Instant alerts can be sent from the queue management system to two-way radios in order to summon your fellow associates to open up another register – and come to your rescue.
  2. Check the back room. As you roam the store and run into a customer with a question, be prepared for whatever they might ask. If they have a product question, call an employee in the back room to check on supply levels and answer any other questions related to the product. This saves you from deserting your customer to check on it yourself.
  3. Summon help. In shoplifting situations, in-aisle sensors can immediately summon the nearest store associate or security personnel to offer assistance. These sensors ensure customers aren’t left alone to contemplate shoplifting, preventing you from being solely responsible in case something should be stolen.
  4. Greet customers without actually greeting them. When you’re feeling like you can’t be in two places at once, leave it up to iBeacons to be there for you. iBeacons make it possible to welcome each customer via their phone’s lockscreen so they feel personally greeted even if they don’t get to speak to an associate. Customers feel welcomed without you having to hover near the entrance.

You can avoid feeling stranded on the floor and get things done as efficiently as possible by using technology to your advantage to greet shoppers, call for assistance and manage store operations.

You can avoid feeling stranded on the floor and get things done as efficiently as possible by using technology to your advantage to greet shoppers, call for assistance and manage store operations.