Top 5 Cringe-Worthy Moments Store Associates Experience
If you work in retail, you know every day brings numerous challenges. You deal with various customer personalities, prepare the store for each new day, and make sure things flow smoothly. You’ve seen it all—the good, bad, and the ugly.
Here are some of the worst retail nightmares and how to avoid them.
- A customer asks where something is, and you have no idea. When a first-time customer approaches you for assistance, you draw a blank. You can’t remember where the item is located, and your palms start sweating. No customer wants to be greeted with an uncertain answer. Specialized communication devices like radios and dedicated phones help store associates quickly find answers to customer questions so they don’t have to resort to mumbling, “Um, let me see if I can find the manager.”
- Unruly kids knock down the aisle displays. A family of five walks into the store, and you can see the kids are on a sugar high. The parents are busy shopping and leaving their kids unattended in your aisle. You watch as they knock over the perfectly crafted aisle display you spent all morning setting up. Let it be the last time. In-aisle sensors can alert your fellow employees that someone is in an understaffed aisle, adverting this frustrating scenario.
- You left a customer unattended in the fitting room. A woman enters the dressing room and isn’t happy with the way her dress fits. She walks out, annoyed, and tells you she tried to call your name for assistance but you were nowhere to be found. Don’t frustrate customers by being unavailable for help. Call buttons in the fitting room let customers request help whenever they need it.
- Everyone decided to check out at your register. You are the only associate on duty at the checkout counter. You look up to see 15 customers impatiently waiting to check out, so you frantically rush through your process. Don’t become anxious at the thought of long checkout lines. Sensors can be placed above each checkout area to count the number of people waiting. That way, associates from other parts of the store can be prompted to give you a hand by opening up a register.
- Shoplifters. You walk past an understaffed area of the store and witness a man sliding an item off the shelf and into his bag. Do you confront him? You don’t want to take your eye off him for fear he will exit the store. There is nothing more destructive than shoplifters for a retailer, and no sales associate wants to be the cop on duty. Motion sensor cameras save the day by helping security personnel find people who are acting suspiciously and discretely prevent them from shoplifting.
You can no doubt think of additional cringe-worthy experiences, but thankfully, there are plenty of solutions to help eliminate them.
You deal with various customer personalities, prepare the store for each new day, and make sure things flow smoothly. You’ve seen it all—the good, bad, and the ugly.