Inventory Loss?
Cameras and sensors monitor
understaffed areas
Solutions
Frustrated Customers?
FlorCall summons Associates to assist
Solutions
Abandoned Customers?
FlorChat radios help Associates stay engaged
Solutions
PA squawking all day?
FlorComm devices quiet your sales floor
Solutions
LNL Powers the Smart Sales Floor™
As a retailer, your biggest challenge today is integrating and leveraging the diverse communications and sensor technologies available. That’s why we developed the LNL FlorComm suite of products. So Associates can be more productive, customers better served, and managers better informed. Contact us to learn more.
FlorComm Solutions
Specialty & Apparel
Clothing. Cookware. Office Supplies. Furniture. Sporting gear. You sell the products that people love to shop for.
Your customers are browsers you want to turn into buyers. You need to get the most out of every square foot of space.
To convert more browsers into buyers, though, you need to harness the growing array of sales floor technologies for communicating, sensing, and data gathering.
FlorChat radios and phones power instant team communications. FlorCall enables customers to request assistance. FlorData reports customer FlorCall activity and associate responsiveness. And LNL’s FlorLink SmartHub links sensor and online input to associates’ devices for immediate action, and to the Cloud for pattern analysis.
Associates communicate
with two-way radios
Managers take outside calls
and talk to associates with
dual-mode phones
Sensors connect
with radios
Monitor loss-protection
areas such as cash office
or exterior door
Call buttons for
understaffed areas
or locked displays
Customers communicate
from fitting rooms
Patterns and trends
from call-button activity
Associate
response times
“Do you have this in my size?” “When are you getting more of these in?” “I don’t see a price tag on this.” A two-way FlorChat device lets an associate quickly get answers, without leaving the customer.
When a customer in a fitting room realizes she needs a different size or color, she presses a FlorCall button to summon an associate. Everyone saves time, and try-ons turn into sales more often.
And while your associates can’t be everywhere at once, monitoring sensors and cameras can. FlorAlert converts a pre-set pattern such as 30 seconds of movement into a prerecorded voice message to associates’ communication devices, for example “Customer needs assistance in shoes.” This always-on coverage helps deter shoplifting.
FlorData collects and reports on activity from certain FlorComm models, whether inside the store or at curbside: How long did it take for associates to respond? What times of day are most active? Which fitting rooms are occupied?
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Multi-Department
Whether classic department store, big-box retailer, or warehouse club, you have enormous square footage and product arrays to cover with too-few associates.
Investing in Internet of Things (IoT) technology makes perfect sense for your omnichannel needs, but it won’t pay off unless you have a flexible way to capture IoT “events” and link them to real-time communications and enterprise-wide trend-following. That’s where LNL Systems’ years of experience with sales floor technology comes in.
FlorChat radios and phones power instant team communications. FlorCall enables customers to request assistance. FlorData reports customer FlorCall activity and associate responsiveness. And LNL’s FlorLink SmartHub links sensor and online input to associates’ devices for immediate action, and to the Cloud for pattern analysis.
Customers get assistance from
associates with two-way radios
Cashiers get
price checks
Managers take outside calls
and talk to associates with
dual-mode phones
Motion sensors message radios for
understaffed areas, receiving, or
fitting room activity
Online orders go to
staffers for delivery
to pickup area
In-aisle annunciators deploy
staff for loss protection to Jewelry,
cash office, exterior doors
Department store customers
communicate from fitting rooms
Call buttons in Layaway,
Lumber, Garden Center
Call buttons adjacent
to locked cases
(guns, watches, etc.)
Online customer in pickup
area summons delivery
Truck deliveries announce
at receiving door
Patterns and trends from
call-button activity
Analysis for local and Corporate office
Track response times
As customers move from department to department, you need associates with ready answers. “That will be back in stock before the sale ends.” “Yes, your discount applies to that item.” Without leaving the customer, an associate can quickly get answers from other associates.
When a customer arrives to pick up an online order outside, he presses a weather-resistant FlorCall button to provide order details to an associate inside. FlorAlert has already messaged the associate’s radio to pick the online order from stock and place it in the right bin by the pickup area. Customers can also use interior FlorCall buttons to summon assistance when they have a product question, for example, or want to pick up a layaway item.
And while your associates can’t be everywhere at once, monitoring sensors monitoring sensors and cameras can. FlorAlert converts an “event” like 30 seconds of movement into a prerecorded voice message to associates’ communication devices, for example “Customer needs assistance in Small Appliances.” This helps deter shoplifting, as well.
FlorData collects and reports on activity from certain FlorComm models, whether inside the store or at curbside: How long did it take for associates Retailer Partners to respond? What times of day are most active? How busy are the fitting rooms? When do most pickups take place?
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Grocery
The grocery aisle may look the same…but it’s being transformed.
Innovative sensor and communications technologies are changing how you operate the store and how consumers shop. From thermostats that issue high-temp alerts to two-way radios that help staff manage cashier lines, you need a flexible way to capture, manage, and learn from all that information. You need the FlorComm suite of products, featuring the IoT-friendly FlorLink SmartHub.
FlorChat radios and phones power instant team communications. FlorCall enables customers to request assistance. FlorData reports customer FlorCall activity and associate responsiveness. And LNL’s FlorLink SmartHub links sensor and online input to associates’ devices for immediate action, and to the Cloud for pattern analysis.
Managers take outside calls
and talk to associates with
dual-mode phones
“Carriage clerks” and inside
staff talk with two-way radios
Cashiers get
quiet price checks
Temperature sensors monitor
refrigeration min/max range
Motion sensors message radios for
understaffed areas, receiving, or
fitting room activity
Online orders go to
staffers for delivery
to pickup area
Call buttons at
Florist, Bakery, Butcher
connect with staff radios
Truck deliveries
announced at the
receiving door
Online customer
in pickup area
summons order
Patterns and trends from
call-button activity
Analysis for local and Corporate office
Track response times
FlorChat devices instantly connect everyone from shelf stockers to cashiers, which saves footsteps and improves customer service. Dual-mode phones enable your managers to make and receive calls from outside the store, including the corporate phone network, as well as communicate directly with radio-equipped employees. New team members learn faster when they’re able to hear answers to common questions.
Information and assistance: A checkout cashier with a FlorChat device can request and receive a price check without resorting to a noisy overhead PA announcement. With the same device, she can also summon assistance for a manager override or approval, cash drawer replenishment, or customer carry-out help.
Efficiency and productivity: Your store and front-end managers can deploy team members where they are most needed, whether that’s the parking lot, bagging area, customer service desk, or a specific aisle.
Safety and insurance: When a broken bottle in the Condiments aisle compromises customer safety, an associate can stay on the scene and call for cleanup help with his FlorChat communication device. This pays for itself by limiting “slip and fall” claims.
Loss prevention: With FlorChat, employees who notice suspicious activity can discreetly notify Loss Prevention staff, whose small Bluetooth earpieces enable them to shadow potential shoplifters.
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Contact LNL Systems Today
PHONE
1 (877) 4LNLSYS
1 (877) 456-5797
