Brick-and-mortar retailers have unique customer-experience advantages that the right technology can help support, and LNL’s FlorLink SmartHub platform maximizes your investment in a smart sales floor.
Motion/pressure/infrared sensors, cameras, thermostats, and beacons are IoT “eyes and ears” that monitor aisle activity and improve security. FlorLink SmartHub pairs with all these devices. It sends customized notifications to associate devices such as FlorChat radios or tablets, directing help to understaffed zones, curbing shoplifting incidents, and watching entry doors and cash offices. FlorLink SmartHub also gets the right people to the right location at the right time, which helps close more complex-product sales and offers new upsell opportunities.
Linked to the home office by cellular and/or company wired network, FlorLink SmartHub uploads device and activity data for consolidated analysis and trend-spotting.
FlorLink SmartHub can be configured to automatically forward online order notifications to associates’ devices for item picking and consolidation, closing the critical “click ‘n’ collect” omnichannel loop.
By design, FlorLink SmartHub is a rules-based (if-this-then-that), open-architecture platform, shipping with a published API (Application Program Interface) specification so that third-party vendors can integrate their devices and software. Its programmability also means that future devices can be added without replacing the SmartHub.