5 Indisputable Ways to Strengthen Loss Prevention
The holidays are right around the corner, and shopping levels will be at an all-time high. Retailers are sure to boost their associate levels, but it’s virtually impossible to monitor events inside every store from open to close. The high volumes of customers during this busy time create the perfect environment for store associates to become distracted, making loss prevention difficult—and potentially costly.
According to an Inc. Magazine article, retailers usually experience three to five times the rate of sales during this season than they do during less busy times of the year. In addition to temporary hiring and more robust customer service plans, here are five ways to make sure you are fully equipped for every situation on the sales floor.
1. Properly train your staff.
A successful loss prevention strategy depends first and foremost on making sure your employees are properly trained. They must be aware of the signs of suspicious activity and the best way to respond in each situation.
2. Make sure staff is everywhere.
It is easier to watch for suspicious activity when associates are able to communicate quickly to each other. In-aisle sensors summon the nearest store associate to greet shoppers walking into understaffed areas. Customers aren’t left alone to contemplate shoplifting, and store associates can communicate with employees and managers in seconds if a situation arises.
3. Design your floor layout accordingly.
Allow enough open space on the sales floor to see all areas of the store. Cluttered spaces make it easier to shoplift and conceal suspicious activity. Shy away from high shelving, which blocks certain areas from view.
4. Use smart cameras to watch for suspicious activity.
Technology that can accept input from camera and motion-sensor systems is crucial when reacting to activity at receiving doors and the cash office. Motion cameras are the perfect tools to help security personnel catch someone conducting suspicious activity and discretely deter them.
5. Incorporate a mobile POS system.
Mobile POS systems let employees position themselves near exits, hindering shoplifters from sneaking out with merchandise. Associates can pay attention to who is leaving with what while helping to relieve checkout congestion.
It’s easy to overlook problematic activity during the hustle of holiday shopping. By arming employees with two-way radios, alert buttons, and smart cameras, retailers create what amounts to personal security systems walking around the store. The right technology ensures that stores are being efficiently monitored so associates can focus on selling merchandise.